ITIL ITIL-DSV資格認証攻略、ITIL-DSV模擬対策問題

ITIL-DSV試験トレーニングにより、最短時間で試験に合格することができます。十分な時間がない場合、ITIL-DSV学習教材は本当に良い選択です。学習の過程で、ITIL-DSV学習教材も効率を改善できます。学習する時間が足りない場合は、ITIL-DSVテストガイドが空き時間を最大限に活用します。 ITIL-DSV学習質問に合わせた専門家は、あなたに非常に適している必要があります。プロセスをより深く理解できます。すべての時間を効率的に使用して、私を信じて、あなたはあなたの夢を実現します。

ITIL ITIL-DSV 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
トピック 2	Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
トピック 3	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
トピック 4	Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.

>> ITIL ITIL-DSV資格認証攻略 <<

{CorpName } ITIL-DSV資格認証攻略: 大人気問題ITIL-DSV模擬対策問題

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) 認定 ITIL-DSV 試験問題 (Q25-Q30):

質問 # 25
In the context of the 'five principles of service design thinking', which principle includes combining touchpoints and interactions into service moments?

A. Evidencing
B. Sequencing
C. User-centered
D. Co-creative

正解：B

解説：
In the context of the 'five principles of service design thinking,' the principle that includes combining touchpoints and interactions into service moments is "Sequencing." ITIL 4 explains that sequencing involves arranging service interactions in a logical order to create meaningful and effective service moments, ensuring a cohesive and satisfying user experience.

質問 # 26
What is a challenge when onboarding individual consumers?

A. Handling a large number of service consumers with different skills
B. Returning consumer equipment and cancelling user rights
C. Ensuring the sponsor agrees the level of service that the consumer receives
D. Identifying and documenting service requirements

正解：A

解説：
A challenge when onboarding individual consumers is "Handling a large number of service consumers with different skills." Onboarding individual consumers can be complex because it involves catering to diverse skill levels, expectations, and needs. ITIL 4 emphasizes the importance of customizing onboarding processes to suit the varied requirements of different users to ensure a smooth and successful integration of the service.

質問 # 27
A service provider is failing its service level targets on a monthly basis. The resolution time of priority 1 incidents is breached frequently.
As the Incident Manager for the service provider, which action will you take?

A. Add additional staff to the service desk team.
B. Remove the triage step as this slows down the incident resolution.
C. Improve the triage step to guide priority 1 incidents to specialised groups.
D. Shift all service desk employees to the priority 1 incidents when they happen.

正解：C

解説：
When service level targets, especially for high-priority incidents, are consistently being missed, it is essential to address the root cause of delays and inefficiencies in the incident management process.
* Triage Step:
* Improving the triage step is crucial in ensuring that priority 1 incidents are quickly identified and routed to the appropriate specialized teams. Effective triage ensures that the most critical incidents are handled promptly by those with the necessary expertise, reducing resolution times.

質問 # 28
Resource constraints have slowed an organization's efforts to expand into new markets.
Which practice would recommend eliminating products and services that are not enabling value, so that the required resources can be made available?

A. Business analysis
B. Portfolio management
C. Service level management
D. Service catalogue management

正解：B

解説：
The practice that would recommend eliminating products and services that are not enabling value to free up resources is "Portfolio management." ITIL 4 identifies portfolio management as the practice responsible for managing the service portfolio to ensure that the organization can effectively allocate resources to the most valuable services. This practice helps in making strategic decisions about which services to continue, improve, or retire, thus optimizing resource allocation.

質問 # 29
The IT Manager of an organization is drafting the business case to move to the public cloud. The IT Manager seeks your advice to understand the approach that can be considered. What is the best approach that you will suggest?

A. Draw up a customer journey map of all different types of customers to understand the value the service brings.
B. Map out the SWOT analysis and perform a risk analysis to understand which services are ready to be migrated to the public cloud.
C. Put continual improvement at the center of this initiative and use all the ITIL guiding principles.
D. Organize an onboarding workshop with all stakeholders early in the process, this will increase the customer's engagement.

正解：C

解説：
When drafting a business case to move to the public cloud, using ITIL's guiding principles, with a focus on continual improvement, is the most comprehensive approach. ITIL's guiding principles provide a holistic approach to managing services, ensuring that decisions are made with a view to ongoing value delivery, risk management, and alignment with business objectives.
* Option A (Correct):This is the correct answer. Continual improvement ensures that the cloud migration will be assessed and refined over time, leading to better outcomes. Using all the ITIL guiding principles will help address various aspects of the migration, such as risk, value creation, and stakeholder engagement.
* Option B (Incorrect):A customer journey map is useful for understanding the customer experience but is more limited in scope compared to a continual improvement approach using all guiding principles.
* Option C (Incorrect):An onboarding workshop is a good practice for engagement, but it should be part of a broader strategy rather than the sole focus.
* Option D (Incorrect):SWOT and risk analysis are important, but they are only part of the broader continual improvement and guiding principles approach.

質問 # 30
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