ITIL-DSV試験の準備方法｜検証するITIL-DSV受験対策書試験｜素敵なITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)問題数

最新のITIL-DSV準備資料は、ITIL-DSV試験に最短時間で合格して、最も重要なテストの難易度をマスターし、学習効率を向上させたい場合に役立ちます。また、一生懸命勉強して、資格試験に合格し、ITIL-DSV証明書を取得することは、もはや夢ではありません。これらの条件で、あなたはインタビューから目立ち、あなたが待っていた仕事を得ることができます。ただし、リアルタイムの雇用プロセスでは、ユーザーも自分自身を豊かにすることを学び続ける必要があります。 ITIL-DSVの練習教材を学ぶには、勝利が近づいています。

もちろん、資格試験を審査するとき、非公開にすることはできません。テストITIL-DSV認定に関連する新しいポリシーと情報に注意する必要があります。ユーザーの便宜を図るため、ホームページでITIL-DSVテスト資料を更新し、資格試験に関連する情報をタイムリーに更新します。年次認定試験は、内容はほぼ同じですが、各年のポリシーとして、対応する試験パターンのグレーディング基準とホットスポットが変更されます。ITIL-DSVテスト準備は、ユーザーが最短時間で合格するのに役立ちます。試験。

>> ITIL-DSV受験対策書 <<

ITIL ITIL-DSV問題数 & ITIL-DSVテスト参考書

ITIL-DSV学習ツールの魂としての「信頼できる信用」、経営理念としての「最大限のサービス意識」により、高品質のサービスをお客様に提供するよう努めています。あなたの小さなヘルパーになり、ITIL-DSV認定テストに関するご質問にお答えするサービススタッフは、すべてのユーザーとの包括的で調整された持続可能な協力関係を目指します。 ITIL-DSVテストトレントに関するパズルは、タイムリーで効果的な応答を受け取ります。公式ウェブサイトにメッセージを残すか、都合の良いときにメールを送信してください。

ITIL ITIL-DSV 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
トピック 2	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
トピック 3	Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
トピック 4	Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
トピック 5	Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) 認定 ITIL-DSV 試験問題 (Q71-Q76):

質問 # 71
Which charging mechanism could cause the price of a service to change depending on the time of day?

A. Market price
B. Differential charging
C. Cost plus
D. Cost

正解：B

解説：
"Differential charging" is the charging mechanism that could cause the price of a service to change depending on the time of day. ITIL 4 describes differential charging as a method where pricing is adjusted based on factors such as demand, usage patterns, or time of day, which is often used to manage demand or optimize resource usage.

質問 # 72
An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as a part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.
Which technique would allow this organization to BEST understand the external factors that could influence this decision?

A. Four dimensions assessment
B. PESTLE analysis
C. Stakeholder analysis
D. Business analysis

正解：B

解説：
The technique that would best help the organization understand the external factors influencing the decision to replace legacy systems with cloud-based services is "PESTLE analysis." ITIL 4 suggests PESTLE (Political, Economic, Social, Technological, Legal, and Environmental) analysis as a comprehensive framework for understanding external factors that can impact strategic decisions. Thisanalysis provides a thorough evaluation of the external environment, helping the organization make informed decisions.

質問 # 73
An organization just added a voice assistant on its vacuum cleaners.
The marketing team is preparing the launch of the appliance. What is the correct approach they should consider?

A. Consider sparking the customer's interest and focus on the benefits of the voice assistant.
B. Consider reducing the prices to reach a bigger customer base.
C. Consider setting up a peer-to-peer support programme on your website to grow the community organically.
D. Consider increasing the warranty and a service contract for maintenance in the future.

正解：A

解説：
When launching a new product feature, such as a voice assistant on vacuum cleaners, it is crucial to focus on how this feature enhances the customer experience and the specific benefits it brings. In this case, sparking the customer's interest and focusing on the benefits of the voice assistant aligns with the ITIL 4 principle of" Focus on Value,"which involves understanding what customers value and clearly communicating the benefits they will receive from the service.
Marketing efforts should be geared towards illustrating how the voice assistant improves convenience, efficiency, and overall user satisfaction. This approach is part of theEngageactivity within the Service Value Chain, which emphasizes understanding and meeting customer needs through effective communication and marketing strategies.
By focusing on the benefits, the marketing team can generate excitement and demand for the new feature, ensuring a successful product launch and enhancing customer loyalty.

質問 # 74
A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?

A. Menu pages will update in less than 5 seconds
B. The service will allow each user 100GB of storage space
C. The service will be available for 24 hours every day
D. The service will display a list of items uploaded by the user

正解：B

解説：
An example of a utility requirement for a cloud-based document storage service is "The service will allow each user 100GB of storage space." ITIL 4 defines utility as the functionality of a service that meets user needs. In this case, the amount of storage space provided is a key functional requirement that determines the utility of the service for its users.

質問 # 75
Which is a technique for identifying customers that have common demands?

A. Market segmentation
B. SWOT analysis
C. PESTLE
D. Continual improvement model

正解：A

解説：
"Market segmentation" is the technique for identifying customers that have common demands. ITIL 4 explains that market segmentation involves dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors, and who might require separate products or services. This technique allows service providers to tailor their offerings to specific segments more effectively.

質問 # 76
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IT認証試験に合格したい受験生の皆さんはきっと試験の準備をするために大変悩んでいるでしょう。しかし準備しなければならないのですから、落ち着かない心理になりました。しかし、JapancertのITILのITIL-DSVトレーニング資料を利用してから、その落ち着かない心はなくなった人がたくさんいます。JapancertのITILのITIL-DSVトレーニング資料を持っていたら、自信を持つようになります。試験に合格しない心配する必要がないですから、気楽に試験を受けることができます。これは心のヘルプだけではなく、試験に合格することで、明るい明日を持つこともできるようになります。

ITIL-DSV問題数: https://www.japancert.com/ITIL-DSV.html